Gbogbo ìtọ́sọ́nà · Àwọn oníbàárà
How to run laundry pickup and delivery without the chaos
Ojú-ìwé yìí wà ní èdè Gẹ̀ẹ́sì.
Split your area into zones
Draw a few delivery areas around your shop: close, a bit further, and far. Riders can plan their routes better when orders in the same area go out together.
Be honest about where you do not deliver. A clear no is better than a late delivery.
Offer time windows, not exact times
Traffic makes exact times hard to keep. Give two-hour windows instead, such as 10am to 12pm, and stick to them.
Limit how many orders each window can take, so riders are not sent out with more stops than they can reach.
Set a fair delivery fee
Each trip costs rider time and fuel. Charge more for far zones than near ones, and show the fee before the customer books.
Some shops waive the fee above a certain order size. That can encourage bigger orders.
Count at pickup, photo at delivery
The rider should count the items with the customer at pickup and note anything unusual, such as a stain or a missing button.
At delivery, a photo of the bag at the door shows the order arrived, even when nobody is home to sign.
Get paid before the clothes go out
Send the payment request when the order is ready, not after delivery. Riders should not have to collect cash at the door.
How WashCare helps
In WashCare you set delivery areas for each branch, and customers pick a pickup and delivery time window when they book. Riders can add a photo when they deliver.
Àwọn ìbéèrè tí ènìyàn ń béèrè
Should pickup and delivery be free?
Free delivery attracts customers but costs you on every trip. Many shops charge a small fee and waive it for large orders or regular customers.
What if the customer is not home at delivery?
Agree a safe place when they book, or call before the rider arrives. A photo at the door shows where the order was left.
