Gbogbo ìtọ́sọ́nà · Ṣíṣàkóso ilé ìfọṣọ
How to stop losing garments in your laundry
Ojú-ìwé yìí wà ní èdè Gẹ̀ẹ́sì.
Where clothes actually go missing
A garment is safest when nobody touches it. It is at risk every time it moves: from the customer's bag to your counter, from one load to the next, and from your rack to the rider.
That means the fix is not a bigger shop or more staff. It is a check at each of those moments.
Count in front of the customer
Write down every item at drop-off, with the customer watching: type, colour, and anything unusual, such as a stain or a missing button.
Read the list back and ask them to confirm it. A dispute about a missing agbada is easy to settle when both of you agreed on the count on day one.
Give every garment a label
A label that stays with the garment through washing and ironing is what stops two white shirts from swapping owners.
Use a code that is easy to read aloud and hard to misread. Avoid letters that look like numbers, such as O and 0 or I and 1.
Count again before it leaves
Before an order goes out, count it against the drop-off list. If something is missing, you find out in your shop, not on the customer's doorstep.
When a rider delivers, a photo at the door closes the loop.
How Presso helps
Presso keeps every order's items and prices in one place, moves each order through its steps, and lets riders add a photo when they deliver. Try it free for 7 days.
Àwọn ìbéèrè tí ènìyàn ń béèrè
What should I do when a customer says an item is missing?
Check the drop-off list first. If the item is on it, check each step of the order. If it is not on the list, show the customer the count they confirmed.
Are paper tags good enough?
They work if they survive washing. Heat-safe labels last longer, and a code you can type into your system makes finding the order faster.